Report Issues with a Retention Pond

Step 1.Confirm that your home is within City of Kissimmee limits

Although your address may say Kissimmee, you might be in unincorporated Osceola County, where stormwater issues are handled by Osceola County's Stormwater Division. Make sure you're in Kissimmee city limits before you continue.

Check City Limits

Step 2.Report concerns about a retention pond

Use the button below to start the process.

On the following page, you should follow these steps to request a new container: 

1. Under request type, choose Retention Ponds
2. Enter your address
3. Under description, include information on the concern and where the issue is occurring in or around the retention pond.
4. Add an image of the concern if possible
5. Enter your contact info
6. If you'd like to view the status of your request, you can sign up for an account

Report a Concern About a Retention Pond

Step 3.We'll review your request

After submitting a request, expect a response from city staff within two business days. 

Step 1.Confirm that your home is within City of Kissimmee limits

Although your address may say Kissimmee, you might be in unincorporated Osceola County, where stormwater issues are handled by Osceola County's Stormwater Division. Make sure you're in Kissimmee city limits before you continue.

Check City Limits

Step 2.Report a Concern about a Retention Pond

Call us at 407-516-2385

Step 3.We'll review your request

After submitting a request, expect a response from city staff within two business days.